To ensure your holiday on St. Martin as comfortable as possible, please be advised of the following policies.
(Valid through December 2, 2017)
Our Hurricane policy will be in effect once the U.S. National Hurricane Weather Center (or a weather advisory from a recognized nation) has issued an official Hurricane warning for the destination or the gateway airports that clients are travelling from/to. The policy is in effect for Hurricanes only, not for lesser impacting storm like a Tropical storm.
IN HOUSE GUESTS DEPARTING EARLY: Guests who choose to depart early from the destination will not be billed for the unused nights.
GUESTS SCHEDULED BUT UNABLE TO DEPART: Guests who are unable to depart due to airport closures will be offered distressed rates to be defined and to be paid directly at the hotel. Should guests need to be evacuated to shelters, these nights will be offered on a complimentary basis.
GUESTS SCHEDULED BUT UNABLE TO ARRIVE: Guests who are unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date with the following options:
GUESTS CHOOSING TO RESCHEDULE: Hotel will honor the current rates, in the same rate period, up to just prior to Christmas during the same calendar year based upon availability. In no case will these dates include Christmas Eve, Christmas or any time between Christmas and New Year’s Day. Additionally, guests wishing to rebook in the next calendar year will be able to rebook at the same rates of their original reservation.