Reservation Policies
Reservation
Policies

To ensure your holiday on St. Martin as comfortable as possible, please be advised of the following policies.

Reservation Policy

  • A combined 15% charge for municipal room tax and service charge is not included room rates quoted.
  • Children 12 and under stay free with parents.
  • Rates include daily continental breakfast, non motorized watersports, chaise lounges at beach and swimming pool, day & night tennis.
  • Low season: 1 night booking deposit plus tax & service (15%) will be charged at time of reservation on the credit card provided.
  • High season: 3 nights booking deposit plus tax & service (15%) will be charged at time of reservation on the credit card provided.
  • Cancellation: to avoid a cancellation penalty, notice of cancellation must be received by the Grand Case Beach Club 21 days prior to scheduled arrival in the Winter Season. Cancellations made less that 21 days in advance will result in loss of deposit. Unexpected departure is subject to penalty.
  • We are unable to guarantee specific room locations or bed types, though we will do our best to accommodate requests.
  • Add $35 for third person in One Bedroom or Studio with Loft and for fifth and sixth persons in Two Bedroom accommodation.
  • The two bedroom rate is based on up to four persons; add $35.00 daily per person for the fifth and six person in two bedroom accommodation.

Hurricane Policy

(Valid through December 2, 2017)

Our Hurricane policy will be in effect once the U.S. National Hurricane Weather Center (or a weather advisory from a recognized nation) has issued an official Hurricane warning for the destination or the gateway airports that clients are travelling from/to. The policy is in effect for Hurricanes only, not for lesser impacting storm like a Tropical storm.

IN HOUSE GUESTS DEPARTING EARLY: Guests who choose to depart early from the destination will not be billed for the unused nights.

GUESTS SCHEDULED BUT UNABLE TO DEPART: Guests who are unable to depart due to airport closures will be offered distressed rates to be defined and to be paid directly at the hotel. Should guests need to be evacuated to shelters, these nights will be offered on a complimentary basis.

GUESTS SCHEDULED BUT UNABLE TO ARRIVE: Guests who are unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date with the following options:

  • Arrive on first available flights after the storm and simply take the same number of nights confirmed at the same rate (based on availability), or stay until their original departure date, being charged only for used nights.
  • Cancel without penalty.

GUESTS CHOOSING TO RESCHEDULE: Hotel will honor the current rates, in the same rate period, up to just prior to Christmas during the same calendar year based upon availability. In no case will these dates include Christmas Eve, Christmas or any time between Christmas and New Year’s Day. Additionally, guests wishing to rebook in the next calendar year will be able to rebook at the same rates of their original reservation.